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Instamojo Help Center
Disputes & Chargebacks

Disputes & Chargebacks

Handling payment disputes and chargebacks, funds processing, retrievals and more.

Chargebacks/Retrievals

Chargebacks
Funds Held
Chargebacks and Disputes

Frequently Asked Questions

Yes, Instamojo does provide you with an option to create a sandbox account to test your integration before you can go live on your website or application. You can test various scenarios and use a dummy card for test transactions. We have mentioned the steps to create a test account below

You can create an account on https://test.instamojo.com

For payments use the following card details:

Number: 4242 4242 4242 4242

Date: Any valid future date

CVV: 111

Name: abc

3D-secure password: 1221

For API you can access your new developers credentials(API key, Auth Token and Salt) from here: https://test.instamojo.com/developers/

You will have to replace instamojo.com to test.instamojo.com everywhere in the code including the API endpoints. Please note - You do not have to submit documents or go through the onboarding flow when you create a test account.

The transaction amount is transferred to your bank account in 3 business days after deducting the transaction fee and GST.

For example: If you received payments of ₹1000 on Monday, ₹972.86 will be the amount you will receive on Thursday directly in your bank account.

Instamojo pays its sellers on every business day. That is, you receive a payout everyday from Monday to Friday for your payments.

You receive the money in the bank account entered during the on-boarding process. We also send you an email for every payout on Instamojo.

If it's been more than 3 days and haven't heard received an email from us, please reach out to us at support@instamojo.com.

Your payouts could be on hold any of these reasons. Please check your email for communication from us:

Bank Holiday - If a bank holiday falls on the day of the payout, it will be transferred on the next business day.
Proof of Delivery/Service - For the first few transactions, your payouts could be kept on hold for our compliance team to verify the transactions. They will reach out to you for a proof of service/delivery. Through this verification process, we attempt to protect both buyers and sellers from fraudulent activity. This also ensures that the payments processed by Instamojo are in good faith and are compliant to our Terms of Services.
Refund/Chargeback - Your payouts could be kept on hold due to a refund/chargeback filed by one of your customers. Please visit the 'Resolution Center' on your dashboard to communicate with the buyer and resolve the issue.

You can generate Client ID and Client Secret for a plugin or wrapper from the integrations page if you're logged in.

Click on Create new Credentials and then select the Platform/Framework from the dropdown for which you want to generate Client ID and Client Secret and then click Generate Credentials.

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Note: For Sandbox environment you will have to obtain credentials from its integrations page.

When someone pays you on Instamojo, a transaction is initiated. Every transaction accounts to a fee that is charged from the corresponding bank.

For every transaction, there is a nominal fee that is charged to you. The normal transaction fee at Instamojo is 2% of the amount + ₹ 3 per transaction excluding GST.

For example: if someone pays you ₹ 1000, you'll receive ₹ 972.86 in your bank account. The exact break up of the Instamojo Fee and GST is given below.

Calculation:

    Customer pays you: 1000
    Instamojo fee: 2% of 1000 + 3 = 23
    GST on Instamojo fee: 18% of 23 = 4.14
    Amount paid out to your bank account: 1000 - (23 + 4.14) = INR 972.86

This transaction fee is a flat 2% + INR 3 across credit cards, debit cards, and net banking except for the following cases:

1. International Cards - 3% + INR 3

2. American Express Cards - 3% + INR 3

3. Digital Products hosted on Instamojo - 5% + INR 3

4. Wallets (Ola, MobiKwik, FreeCharge) - 2% + INR 3

^All the prices mentioned above are excluding GST. GST of 18% is levied on the transaction fee.

International pricing is subject to change post review by our compliance team.

Why am I charged a transaction fee?

For every transaction that takes place online, the provider bank charges an amount to us. A GST is levied on this transaction too. For this reason, we calculated the best possible transaction rate that serves in the interest of both parties - you as merchants and us as a payments enabler.

Modes of Payment

Instamojo supports payments via all major credit cards, debit cards, wallets and net-banking.

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